FAQ

Where do you ship?

We ship throughout Canada and the US. For international orders, please contact us directly and we'would be happy to connect with you!

When will my order arrive?

Most of our orders will be shipped within 5-7 business days. For large or custom orders you will be contacted directly after the order has been placed to confirm your shipping date. 

I have not received my order yet what should I do?

Most orders are shipped out within 5-7 business days after receiving your order. You will receive an email notification that your scrunchies are on their way. Delivery is through Canada Post.  If you do not receive your order within 10 days after you receive your shipping confirmation please contact us and we will be happy to help!  Please make sure your address is correct at checkout. We cannot be responsible for incorrect/incomplete shipping addresses. Orders returned due to address error will be subject to reshipping fee.

UPDATE: Some of our customers have been experiencing shipping delays due to COVID-19. Please know we are doing our best to get your orders out ASAP.  However, you may experience longer shipping times than usual due to increased volume and additional safety measures Canada Post has in place to keep everyone safe and healthy. We appreciate your patience!  

Do you do custom orders?

Absolutely! Please contact us directly let's chat! We love creating custom orders for parties, dance studio, and many other events!  We are up for anything.